Shipping & Returns

ORIGINALS

If you’re not completely happy with your original artwork, you have 7 days from the date you received the piece to request a replacement or return. Rob has never had a piece come back to him, but for a simple, fast service, you’ll need to make sure of the following:

  • The artwork arrived within 7 days of your request
  • The artwork is in its original packaging and in the same condition as it arrived
  • You are responsible for shipping costs & arrangements back to us in a timely manner.   If this concerns you, you do have the option of purchasing through one of his vendors who offer free return shipping.  However, you'll be paying a lot more on the piece for that comfort.

PRINTS, CANVAS PRINTS, & MERCHANDISE

These items are fulfilled by Printify & these are there policies...

Shipping Policies

Here are our estimated shipping delivery times: 

USA: 5­-8 business days Canada: 6­-12 business days World: 10­-20 business days 

Your order will be sent out on average within 3 days of ordering. 

International shipping: 

International shipments may in our customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. 

We do not take responsibility for customs fees. 

Order never arrived: 

If your order didn't end up arriving, be sure to let us know! 

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. 

If the shipping address was correct, get in touch with us at info@robtillberg.com making sure you quote your order number. We'll see what can be done. 

Returns policies 

Damaged items: 

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time! 

Wrong size: 

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. 

If you'd like a different size, get in touch with us at [insert support email here] and we'll let you know what your next steps are.